Frequently Asked Questions
Everything you need to know about our luxury collections, shipping, and services.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. For the most accurate measurement, we recommend visiting a local boutique or ordering one of our complimentary ring sizers to ensure a perfect fit before placing your order.
Are your diamonds and gemstones ethically sourced?
Yes, Bandiera Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process, ensuring that our jewelry is as responsible as it is beautiful.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
Do you offer international shipping?
We ship our luxury pieces worldwide via secure, insured couriers. Shipping costs and delivery times vary by destination, and any applicable customs duties are the responsibility of the recipient.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid contact with harsh chemicals or perfumes, and store each piece in its original Bandiera pouch to prevent scratches.
Do you provide appraisals for insurance purposes?
Every purchase of a high-value piece or engagement ring comes with a complimentary professional appraisal and a certificate of authenticity to assist you with insurance coverage.